Industry Insights
Six critical customer support differentiators in cybersecurity - Help Net Security
Reported by helpnetsecurity.com
Regardless of size or sector, excellent customer support is a major differentiator within any organization. In the cybersecurity industry, however, tech support is more than a differentiator – it’s a customer’s lifeline to protecting their most sensitive data.This data can range from financial documents on a consumer’s home computer, to medical information within a hospital’s technology systems and intellectual property on an enterprise network. This sensitive information must be safeguarded, and end users – including IT teams – must know how to properly do so with the technology they have.